AI automation Case Studies
This collection of AI case studies showcases how organizations across industries successfully implemented automation to solve challenges and create new opportunities. Explore their journeys and see what’s possible when smart AI meets real business needs.
Klarna’s Customer Support Backlash — When AI Misfires
Why a CEO decided to go back to hiring humans for customer support
Meet Nibby: The AI Concierge Revolutionizing Health Insurance Support
How NIB’s virtual assistant “Nibby” tackled 60% of inquiries autonomously
What Happens If AI Handles Customer Support? ServiceNow Found Out
A practical story of implementing AI to boost service efficiency while keeping the human touch
Why AI Chatbots Fail
Understanding the Challenges in Customer Support Automation